Charlotte Hardie-East

Charlotte Hardie-East

Divisional Operations Director

Charlotte Hardie-East, Divisional Operations Director

 

Charlotte joined ERS as Divisional Operations Director in April 2019, having been with Civica since July 2016 as a Partnership Director in the Managed Services division providing IT, Revenues and Benefits and Customer Contact services to Local Authorities.

With over 25 years’ experience in operations, customer services, service delivery and compliance, Charlotte has worked extensively with clients in the private and public sectors in both the UK and internationally and has worked within various sectors including Television, Financial Services, Utilities, Outsourcing, Technology, Software, Police and Local Government. She is passionate about delivering excellent services and ensuring quality and compliance standards are maintained across the division.