Customer and Service User Research
Electoral Reform Research can help your organisation understand its customers and/or service users better. We offer assistance with everything from regular, large-scale customer satisfaction monitoring programmes to smaller, one-off exercises which examine opinions or satisfaction levels with regards to specific products or services.
Whether you wish to combine research with a voting process or run a stand-alone project, our in-house resources enable us to offer great value as well as quick turnarounds. We have the expertise required to run your project by post, online or telephone, or any combination of these methods, to maximise response rates.
We have particular expertise in the financial services and health care sectors and our resources mean that we are well placed for conducting large scale regular CSM programmes.
Example Customer Research Output